If you have a question about CoinLedger, how to use our app, or would like to share any other feedback or concerns with our team, we encourage you to reach out to CoinLedger Support through live chat or email at any time!

Our Support Team can be reached via email at [email protected] or via chat using Intercom. To reach us via chat, simply hit the chat icon in the bottom right corner of your screen to begin a conversation.

Within this pop-up menu you can select Messages to see any of your previous conversations with our Support Team. We typically respond to all inquiries within one business day, with the exception of major holidays or times of peak business demand.

If you've already started a conversation with us and wish to share more information or get updates on your case, we ask that instead of starting a new conversation, you please reply to your existing conversation for the most seamless chat experience!

CoinLedger does not offer phone support and will ONLY contact you via email or chat (through Intercom). Our Support Team will NEVER contact you via phone. Only customers from CoinLedger's Done For You service may receive an occasional follow-up phone call from the CoinLedger team after filling out our Done For You questionnaire.

CoinLedger employees will only contact you using the following email domains:

If you receive a message from any other domain, it is not from our team. All official communications from CoinLedger will only come from one of these domains.

Additionally, CoinLedger will never reach out to you via Telegram, WhatsApp, or other messaging apps.

If you're uncertain about the authenticity of a message or request from CoinLedger, please reach out to our team or refer to these guidelines:

To learn more about our platform's security, please see this guide.

We're looking forward to hearing from you!